gembreak

Customer guide

How gembreak works

Review the cost, possible outcomes, and current fulfillment limits before making a paid opening.

1. Add credits

One credit costs $1 USD. Credits are a platform balance used for openings and are not transferable between accounts. Credits you buy cannot be withdrawn — only credits you get from selling a watch back can be paid out to you.

2. Review the pool

Each box lists every possible watch, its current estimated market value, and its weighted odds before you confirm.

3. Confirm the opening

A paid opening deducts the displayed credits and randomly selects one watch. The result is final and is recorded in your collection and opening history.

4. Manage the result

You can keep the watch and have it shipped to you, or sell it back to us. We show you our offer for that watch before you confirm, and the buyback terms are set out in full in the Terms.