Collector support.

Choose a box and review its price, possible watches, estimated market values, and odds. When you confirm, the displayed credits are deducted and one watch is randomly selected and added to your collection. Read our step-by-step guide before your first opening.

Each box page shows its watch pool, the estimated market value of each watch, and its weighted odds before you open. Outcomes have different probabilities, and a watch’s estimated value is not a guaranteed resale price.

Check your collection first. A completed opening is saved even if you miss the animation. If credits were deducted but the watch is missing, contact support with your account email and opening ID, if available, so we can check the result before you try another opening.

Your watch appears in your collection. You can keep it there, request delivery, or accept the displayed sell-back offer. A watch reserved for an active shipping request cannot be sold back.

Select an eligible watch in your collection and review the exact sell-back amount before confirming. The proceeds are added to your balance and may be withdrawn, subject to verification and account limits. Confirmed sell-backs are final. See the full buyback terms.

Completed openings are final and cannot be refunded or exchanged because you prefer a different result. You can still request delivery or sell the watch back. If an opening failed, charged you twice, or recorded an incorrect result, contact support so we can investigate. See our refund policy for details.

Use Add funds and choose an amount. Review the total and the payment methods offered at checkout before confirming. One credit costs $1 USD unless a different conversion is displayed before purchase. Credits cannot be transferred between accounts.

Only eligible proceeds from selling watches back can be withdrawn. Purchased credits cannot be withdrawn; unused purchased credits may be refunded within 14 days under our refund policy. Open withdrawals to see your available amount, complete any required verification, and review the fees and estimated arrival before confirming.

Check your transaction history or withdrawal status for the latest update. If a payment was charged but your balance has not updated, or a withdrawal is past its estimated arrival, contact support with the amount, date, and transaction reference. Avoid submitting another payment while the first is unresolved.

Choose the watch in your collection and request delivery. Check your address, shipping availability, and any shipping charges or applicable taxes before confirming. Your watch is reserved while the request is active, so it cannot be sold back during that time.

Visit shipping history to view your request status and tracking information when available. Watches are sourced after you request shipment. For an update on sourcing or delivery timing, contact support with your shipping request ID.

Contact support with your request ID before dispatch to request an address change or cancellation. Cancellation before dispatch is available at no cost; support must release the reservation before you can sell the watch back. After dispatch, we do not accept change-of-mind returns, but damaged, incorrect, or undelivered items are covered by our refund policy.

Use the password reset page with your account email, then follow the link in your inbox. Check your spam folder if it does not arrive. If you signed up using Google or Apple, sign in with that same provider.

Age and phone verification help protect your account and confirm eligibility. You must be at least 18, and withdrawals may require additional identity checks. Follow the prompts in your account. If you cannot complete a step, email support; never share your password or verification codes.

Visit Rewards for your current progress and available benefits. Your referral link is in your account. Check the rules shown for each reward to see what qualifies and how to redeem it.