Refund Policy

1. Summary

• Unused credits: refundable within 14 days of purchase.
• Opened boxes: final sale, not refundable, because the watch is recorded in your collection the moment the result is revealed. You can still have it shipped or sell it back.
• Shipments before dispatch: cancellable at any time at no cost.
• Shipments after dispatch: covered for damage, wrong item, or non-delivery.
• Unauthorized or duplicate charges: refunded in full once verified.

2. Credit purchases

Platform credits cost $1 USD each unless a different conversion is displayed before purchase. If you have bought credits and have not yet used them, you may request a refund within 14 days of the charge. The unused credits are removed from your balance and the corresponding amount is returned to the card you paid with.

If you have used only part of a credit purchase, we refund the unused portion. Credits spent on an opening are not refundable, as explained in section 3.

Purchased credits cannot be withdrawn or transferred. A refund of a credit purchase is a reversal of your original purchase, not a withdrawal. Card refunds go back to the card you paid with. Website crypto refunds use our payment provider's crypto refund process, as described in section 8.

Credits you receive from selling a watch back are separate: those may be withdrawn as money under section 7 of our Terms of Service. A withdrawal is not a refund and is not covered by this policy.

3. Box openings are final

Opening a box is a final sale. Once you confirm an opening and the result is revealed, the purchase cannot be refunded, reversed, or exchanged, and the credits spent cannot be returned to your balance.

Each opening is a purchase of one physical watch, selected at random from a published watch pool. The sale is complete when the result is revealed and the watch is recorded in your collection, so the opening cannot be returned. Before you confirm an opening, we show the price, all possible watches, their estimated values, and the odds of each outcome. A result you did not want is not a defect and is not grounds for a refund; you can still have the watch shipped or sell it back under section 7 of our Terms of Service.

If an opening fails to complete, charges you twice, or records a result that does not match the pool and odds displayed, that is a technical fault. Contact us and we will correct the record or refund the opening.

4. Buybacks are final

Buyback is available on any watch in your collection that has not been shipped, at 90% of the value recorded for it, as set out in section 7 of our Terms of Service. The exact amount is shown before you confirm.

Accepting a buyback is final and cannot be reversed. It credits the stated amount to your platform balance and changes the item's status. An item that has been sold back cannot later be shipped.

5. Shipments and returns

Before dispatch. A shipping request can be cancelled at no cost by contacting support@gembreak.com before the package is dispatched. Include your shipping request ID. Once cancelled, the watch returns to your collection with its recorded value unchanged and can be sold back or requested for shipping again.

If we cannot source it. Watches are sourced after you request shipment. If the reference is unavailable, we will tell you within 5 days of your request. You can choose an equivalent replacement with materially similar characteristics, shipped on the normal timeline, or a credit equal to the item’s fair market value when you requested shipment. That credit counts as buyback proceeds and may be withdrawn. Nothing is charged for a request we cannot fulfill.

After dispatch. Because each watch is sourced for a specific request, we do not accept change-of-mind returns once a package has been dispatched. We do cover the following, at our cost:

• Damaged in transit: repair, replacement with the same reference, or a refund of the item’s recorded value to your balance or original payment method.
• Materially different item: if what arrives is not the reference recorded for your opening, we arrange collection at our cost and either send the correct item or refund you.
• Not delivered: if tracking shows non-delivery or the package is lost, we replace or refund it once the carrier investigation completes.

Report any of the above within 14 days of delivery, or of the expected delivery date for a package that never arrived. Include your request ID and, for damage, photographs of the item and its packaging. Keep the original packaging until the claim is resolved.

For watches acquired on or after the effective date, shipping is $9.99 per watch, whatever its value. Watches acquired before the effective date keep free shipping. Applicable sales tax is calculated using the delivery address and the applicable tax treatment, including for rewarded and gifted watches. Free shipping does not waive tax. We show shipping, sales tax, and the total for each request before confirmation. When you confirm, these delivery charges are deducted from your GemBreak balance; there is no separate card payment and no other charge for the watch itself. If your balance does not cover them, add funds first. Online shipping is available in the lower 48 states and DC. Existing shipping requests retain the terms confirmed for those requests. Contact Support to cancel before dispatch. We return the shipping charges and sales tax you paid to your GemBreak balance and record the corresponding tax reversal. After dispatch, the existing damaged, incorrect, unavailable, and lost-item remedies apply; applicable delivery charges are refunded when required by those remedies or law.

6. Unauthorized, duplicate, and incorrect charges

Contact us immediately if you believe a charge was unauthorized, duplicated, or for the wrong amount. Verified unauthorized, duplicate, or incorrect charges are refunded in full, regardless of the timeframes elsewhere in this policy, and the affected account is secured.

7. How to request a refund

Email support@gembreak.com or use the Support page. Include:

• The email address on your account.
• The date and amount of the charge, or the opening or request ID.
• What you are asking for and why.

Never send your password, a verification code, or your full card number.

We acknowledge refund requests within five business days and make a decision within fifteen business days of receiving the information needed. If we need identity verification before refunding, we will let you know and explain what we need.

8. How refunds are paid

Approved card refunds are returned through our payment service provider to the original payment card. We cannot refund a card purchase to a different card, to a bank account, in cash, or to a third party. If the original card is closed or expired, contact your card issuer, which is normally able to route the refund to your replacement account.

For website crypto purchases, approved refunds are handled through the payment provider's crypto refund process. The provider may ask you to supply a supported wallet address in its refund portal and returns funds in USDC. Follow the token and network instructions shown there. Crypto refunds are not card or bank withdrawals; processing time depends on the provider and network.

Once we issue a card refund it typically appears on your statement within five to ten business days, depending on your card issuer. If we propose crediting a refund to your platform balance instead, we will explain this and get your agreement before proceeding.

9. Talk to us before a chargeback

If something is wrong with a charge, please contact us first. This is usually faster than a chargeback. We will refund charges covered by this policy. Raising a dispute with your card issuer does not remove your rights, but we may suspend an account while a dispute is investigated. This policy does not affect your right to dispute a charge with your issuer.

10. Contact

Nexus Sky Corp, operating as gembreak
3422 Old Capitol Trail, Suite 4087, Wilmington, DE 19808, United States
support@gembreak.com